Frequently Asked Questions
Please read our FAQ before sending us a message.
Absolutely! We use "Stripe", an excellent payment system that is highly secure. All credit card numbers are encrypted. Decryption keys are stored on separate machines. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure. There is not any sensitive credit card or bank information stored on our server for your protection.
No, it is not necessary to set up an account to order from Buy Nutritional Products. However, it can be very convenient to have an account with us for future orders.
You may set up a personal account using your Facebook account by clicking on the Blue Facebook box on the Checkout page. Setting up your personal account with Buy Nutritional Products can be done at checkout. Your information will not be shared with any third parties and is secure on our data base. We do not save any credit card information on our data base. That information is shared strictly with the credit card processors that we use.
Those who have an account with us will be placed on our mailing list for coupons for future deals exclusively for our loyal customers. You may opt out of this email list at any time by following the details at the bottom of the email.
No problem! Click on the “Lost your password?” link on the Returning Customer page. Enter your Username or email and click “Reset Password” in the blue box. A link will be sent to you to create a new password via email.
We have a 30 day money-back guarantee on all products that have been purchased from this website. If you are dissatisfied with any USANA product, you may return the product directly to us (return shipping not included).
To return an item, please email us at email@example.com
requesting information on the return process.
Items on backorder will ship at no extra charge when the product is back in stock. We will keep you informed of the progress of these product orders. Periodically, USANA will place an item on backorder if the product has experienced high demand or if it has been determined that the quality of the raw ingredients do not measure up to the high standards of excellence that USANA demands. If this is the case, the product may be delayed in production until the level of quality from all raw ingredients can be guaranteed.
We frequently send out coupon codes to those on our email list! Sign up today so you may receive coupons towards product specials. Some specials are listed on our website for all visitors while others are exclusive to those who follow us on our email list and Facebook page.
Once an order is submitted, it will is placed in the order/shipping process. We will not be able to make changes when it is in this process.
We accept Visa, MasterCard, American Express, PayPal and automatic bank withdrawals.
We will contact you via email with any problem concerning your method of payment (i.e. credit card authorization) or unforeseen difficulties with the items on your order (i.e. items on backorder from USANA). Typically we can resolve these issues the same day. Your immediate reply to our email will help immensely to resolve the problem and get your items shipped!
Product orders will be processed for shipping within 24 hours. Depending on where you live, you can expect to receive your products within 5 to 7 days. Many times products arrive within 3 to 5 days. The products are shipped directly from the USANA production plant in Salt Lake City. Orders can be placed at any time. However, products are shipped Monday through Friday. USANA Health Sciences is not open on the weekend.
Shipping is calculated during the checkout process. Rates will depend on zip code location. All orders are shipped from the USANA manufacturing plant in Salt Lake City, UT. Orders are made within 24 hours after payment verification. Orders normally arrive within 5 to 7 days. Please contact us immediately if you require expedited shipping and we quote you a time and price according to the shipping carriers that we use.
If there is a problem with the products you ordered (damage in shipment, wrong flavor, wrong product etc.) contact us immediately at firstname.lastname@example.org
. Please include your phone number in the email so we may be able to talk to you and expedite a solution. We will make every effort to correct the problem for you!
Yes! Most of the USANA products are packaged for 28 days (4 weeks). It is beneficial to your health not to miss a day taking these products! We would be glad to enroll you as a “Preferred Customer” where you would get a further 10% discount on the product prices. There is no minimum order and you can change your order every month. Please click here for an explanation of the benefits of being a “Preferred Customer" and instructions on how to enroll in this unique position.
Yes. As you experience the health benefits of these products, it is very common to tell others about them! If you are interested in looking into the referral plan, please send us an email at, email@example.com
and we will talk with you further about how this works!
Send us an email